This policy explains how Emily pets handles information submitted through this website. It applies to business inquiries, direct contact, and basic website measurement.
Information we collect
When you send an inquiry, we may receive your name, company, email address, WhatsApp number, country or region, product interest, estimated quantity, message, and the page from which the inquiry was sent.
If analytics is configured, the site may also collect limited technical information such as device type, browser, referring page, and aggregated usage events. Analytics is not enabled unless the relevant site configuration is provided.
How we use information
We use inquiry information to understand your sourcing request, prepare relevant follow-up questions, communicate about products and packaging, and maintain a record of the business conversation.
We do not sell inquiry information. We may share necessary details with service providers or production partners only when needed to evaluate or fulfill your request.
Storage and security
Online inquiries are sent only when the website owner configures an approved webhook or CRM endpoint. The website itself does not promise a specific retention period because retention depends on the configured business system and legal requirements.
No internet transmission is completely secure. Please avoid submitting passwords, payment card details, or confidential formulas through the general inquiry form.
Your choices and contact
Vous pouvez nous demander de corriger ou de supprimer les informations de votre demande, sous réserve des obligations légales et commerciales applicables. Contactez pypet@py-pet.com avec l'objet « Demande de confidentialité ».